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Terms of Service

Last updated 8 October 2026

These Terms of Service govern your use of Bookroket, a goods-delivery booking platform operated by Meezoy Ventures Private Limited. By creating an account, booking a delivery, or using our website or apps, you agree to these Terms together with our Privacy Policy, Refunds & Cancellation Policy, Shipping & Delivery Policy and Prohibited Items Policy, which form part of them. Please read them carefully.

1. About these terms

In these Terms, the following words have the meanings given below:

  • "Bookroket", "we", "us" or "our" means Meezoy Ventures Private Limited, which operates the Bookroket website, customer app and partner apps (together, the "Platform").
  • "Customer" or "you" means the individual or business that books a delivery on the Platform.
  • "Receiver" means the person named in a booking to receive the goods at the drop address or hub.
  • "Driver-partner" means an independent driver who accepts and performs a within-city trip using a vehicle of the booked vehicle class.
  • "Transport partner" means an independent, verified transport operator that carries outstation shipments.
  • "Partner" means a driver-partner or a transport partner.
  • "Booking" means a confirmed request to move goods, identified by its LR (booking reference) number.

If you use the Platform on behalf of a business, you confirm that you are authorised to accept these Terms for that business, and "you" includes that business.

2. What Bookroket is (and is not)

Bookroket is a marketplace. We connect customers who need goods moved with independent partners who move them. We do not own, lease or operate vehicles, and partners are not our employees or agents.

The carriage of your goods is performed by the partner who accepts your booking. Our role is to provide the technology to book, price, pay for, track and verify the delivery; to collect payment on the partner’s behalf where you pay online; and to provide support if something goes wrong. We verify partners when they onboard and review them over time, but each partner remains responsible for the trip it performs and for complying with the law that applies to it.

3. Our services

Bookroket offers two service lines:

  • Within city: same-day, door-to-door delivery inside a city by a matched driver-partner, in the vehicle class you choose: Two-wheeler, 3-wheeler, Tata Ace, Pickup 8ft, Tata 407 or Truck 14ft. Within city is live first in Hyderabad.
  • Outstation: city-to-city shipments carried by independent, verified transport partners, with door pickup or drop-off at a hub, and door delivery or collection by the receiver at a hub. Outstation is coming soon and cannot be booked yet. These Terms will apply to it when it opens, together with any additional terms shown at booking.

Service areas, vehicle classes and options available to you are those shown in the app at the time of booking. We may add, change or withdraw services, areas or features from time to time.

4. Your account

  • You must be at least 18 years old and able to enter into a binding contract under Indian law.
  • You sign in with your mobile number and a one-time password (OTP). Keep your phone and OTPs secure; you are responsible for activity on your account.
  • Keep your details accurate and up to date, including your name and, if you want business billing, your GSTIN.
  • Do not misuse the Platform: no fraudulent bookings, no attempts to interfere with its operation, and no attempts to bypass its booking, pricing, payment or OTP flows, including by arranging trips with partners off the Platform.
  • You may ask us to delete your account at any time from the app, subject to our Privacy Policy.

5. Making a booking

To book, you provide the pickup and drop addresses, the sender’s and receiver’s names and phone numbers, the pickup date and time slot, and the parcel type (Box, Envelope, Bag/Sack or Drum/Odd). Depending on the service you may also add a goods category, the declared value of the goods, an e-way bill number, up to 3 photos of the goods, and a GSTIN for business billing.

  • You must describe the goods truthfully and declare their value honestly. The declared value is used for documentation, compliance and claims.
  • You must choose a vehicle class suitable for the size and weight of the goods. A driver-partner may refuse goods that do not fit, exceed what the vehicle can safely carry, or differ materially from what you declared.
  • Where the law requires an e-way bill for your goods, you are responsible for generating it and providing a valid number.
  • By entering a receiver’s details, you confirm that the receiver has agreed to be contacted about the delivery, including by SMS or WhatsApp.

A booking is confirmed when the app shows it as confirmed and issues an LR number. Bookings are subject to partner availability; if no partner can be matched, we will tell you and any amount you paid will be refunded in full.

6. Prices and payment

The price is shown to you before you pay. For within-city bookings, the fare depends on the vehicle class and the distance, and may include waiting time beyond the free window, helpers, night or peak surcharges, tolls and parking where applicable, a platform fee and taxes. For outstation bookings, the price will show line haul (charged per kg of chargeable weight, which is the higher of actual weight and volumetric weight, calculated as length × breadth × height in cm ÷ 5000), pickup, delivery, a platform fee and GST as applicable.

You can pay in one of two ways:

  • Pay now: pay online by UPI or card through our payment gateway partner. Bookroket does not store your card details.
  • To-Pay: where this option is enabled, the receiver pays at delivery by UPI or cash. If the receiver refuses to pay, you remain responsible for the charges.

Partners do not collect the value of your goods on your behalf. Bookroket does not offer cash-on-delivery collection of the goods’ value.

Charges that arise during the trip, such as extra waiting time, tolls or parking, are added to the final amount as shown in the app. If the goods, addresses or pickup details turn out to be materially different from what you entered, the price may be revised to reflect the actual trip. A GST invoice for each booking can be downloaded from the app.

7. Pickup, delivery and OTPs

  • At pickup, you or the sender give the pickup OTP shown in the app to the driver-partner. The pickup is confirmed only once the correct OTP is entered.
  • The receiver gets a tracking link and a delivery OTP by SMS or WhatsApp. At the drop, the receiver gives the delivery OTP to the driver-partner, who hands over the goods only after the OTP is verified.
  • The proof of delivery and the receiver’s name are recorded against the booking.
  • You can follow the trip live in the app, chat with the driver-partner in the app, and track any booking by its LR number on our website without signing in.
  • Never share an OTP with anyone other than the driver-partner at the moment of pickup or delivery.

More detail is in our Shipping & Delivery Policy.

8. Cancellations, waiting time and refunds

You can cancel a booking from the app. A cancellation fee may apply once a driver-partner has been assigned or is on the way, as shown in the app at the time of cancellation. Waiting at pickup or drop beyond the free waiting window may be charged. Refunds, failed pickups and fees are explained in our Refunds & Cancellation Policy.

9. Your responsibilities for the goods

  • You must not book any item listed in our Prohibited Items Policy, and you must declare restricted items in advance.
  • You must pack the goods so they can withstand normal loading, transport and unloading. Goods that are inadequately packed may be refused, and you bear the risk of damage caused by poor packing.
  • You must have the goods ready, and someone available to hand them over, at the start of the booked pickup slot, and make sure someone is available at the drop to receive them.
  • You are responsible for the lawfulness of the goods and for any documents the law requires to move them, including invoices and e-way bills.
  • You will compensate Bookroket and the partner for losses, fines and third-party claims caused by your breach of these Terms, including false declarations or prohibited goods.

10. Transit cover and limitation of liability

Optional transit cover will be offered through an insurance partner when it becomes available. Its terms, price and the insurer’s details will be shown at booking before you choose it. Until then, and for any booking without transit cover, the limits below apply.

To the maximum extent permitted by law, the total liability of Bookroket for any claim arising from a booking, including loss, damage, delay or misdelivery of goods, is limited to the charges you actually paid for that booking. We are not liable for indirect or consequential losses such as loss of profit, business or goodwill, or for loss or damage caused by:

  • inaccurate declarations, inadequate packing, or the inherent nature of the goods (for example, perishables or fragile items not declared as such);
  • prohibited or undeclared restricted goods;
  • handover to a person who provided the correct delivery OTP;
  • events beyond reasonable control, such as natural disasters, floods, accidents, strikes, road blockades, government orders, epidemics, or failures of payment or communication networks.

Claims for loss or damage must be raised within 7 days of delivery, or of the scheduled delivery date if the goods were not delivered, by writing to us with the LR number, a description of the loss, and photographs where available. Nothing in these Terms limits any liability that cannot be limited under Indian law, or your rights as a consumer under the Consumer Protection Act, 2019.

11. Suspension and termination

We may suspend or close an account, or refuse a booking, if we reasonably believe the account is being used for fraud, unlawful goods, abuse of partners or staff, repeated breaches of these Terms, or in a way that puts people or goods at risk. Where practical, we will tell you why and give you a chance to respond. You may stop using the Platform and request deletion of your account at any time. Amounts owed for completed bookings remain payable after closure.

12. Disputes, governing law and jurisdiction

If you have a complaint, please write to us first at hello@bookroket.com so we can try to resolve it. If it is not resolved within 30 days, either party may refer the dispute to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat of arbitration will be Hyderabad, Telangana, and the language will be English.

These Terms are governed by the laws of India. Subject to the arbitration clause, the courts at Hyderabad, Telangana have exclusive jurisdiction. Nothing in this section affects your right to approach a Consumer Commission under the Consumer Protection Act, 2019.

13. Changes, grievances and contact

We may update these Terms to reflect changes to our services or the law. The current version is always published on this page with its last updated date. We will notify registered users of material changes in the app or by SMS before they take effect. Continued use of the Platform after that date means you accept the updated Terms.

For questions about these Terms, write to hello@bookroket.com. Grievance Officer: write to hello@bookroket.com with the subject line "Grievance". The name and postal address of our Grievance Officer will be published on this page once formally designated. We will acknowledge your grievance within 48 hours and aim to resolve it within 30 days of receipt.