How can we help?
Quick answers about booking, fares, OTP handovers and tracking. Already booked? Use Get help inside the booking for the fastest response.
Booking
How do I book a delivery?
In the Bookroket app, set pickup and drop, describe the goods, choose a vehicle and pay. A nearby driver is matched to your booking.
What can I send?
Most everyday goods: boxes, envelopes, bags and drums. Hazardous, illegal and some high-value items are not allowed. See the prohibited items list.
Can I book for someone else?
Yes. Add the sender and receiver names and phone numbers. The receiver gets the tracking link and delivery OTP.
Can I schedule a pickup?
Yes. Choose a pickup date and time slot when you book.
Fares and payments
When do I see the fare?
Before you pay. Each vehicle shows its fare for your trip, and extras like helpers are added only if you choose them.
How can I pay?
Pay now online by UPI or card, or choose To-Pay on eligible trips so the receiver pays the driver at delivery.
Can I get a GST invoice?
Yes. Add your GSTIN at checkout and download the invoice from the booking.
How do refunds work?
Refunds for cancelled or failed bookings go back to the original payment method. The refunds policy has the details.
Pickup, delivery and tracking
What is the pickup OTP?
A code shown on your booking. Share it with the driver when they collect the goods. Never share it before the driver arrives.
What is the delivery OTP?
A code sent to the receiver by SMS or WhatsApp. They share it with the driver at drop to confirm delivery.
How do I track a shipment?
Follow the driver live in the app, or enter the LR number on bookroket.com/tracking. No login needed.
Can I talk to the driver?
Yes. Chat with text and photos from the trip screen.
Cancellations and issues
How do I cancel?
Open the booking in the app and cancel. A cancellation fee may apply once a driver is on the way, and the app shows it before you confirm.
What if the driver is late?
Check the live location and chat with the driver. If you need more help, use Get help in the booking.
What if my goods are damaged?
Report it from the booking as soon as possible with photos. Our team will review it under the terms of service.
How do I delete my account?
Request account deletion from Settings in the app. We erase your data as described in the privacy policy.
Drivers and transporters
How do I drive with Bookroket?
Apply on the For drivers page. Our team will verify your licence, Aadhaar, PAN and vehicle documents.
How do transport companies partner?
Apply on the For transporters page with your company details. We will set up KYC, lanes and rate cards with you.
Book your next delivery in minutes
Same-day goods delivery across Hyderabad, with OTP-secured handovers and live tracking. Outstation shipping is coming soon.
