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Shipping & Delivery Policy

Last updated 8 October 2026

This policy explains how goods move when you book on Bookroket, a delivery booking platform operated by Meezoy Ventures Private Limited. Bookroket does not own vehicles: deliveries are performed by independent driver-partners and, for outstation shipments, independent verified transport partners. This policy is part of our Terms of Service.

1. Service lines and areas

  • Within city: same-day, door-to-door delivery inside a city by a matched driver-partner. Live first in Hyderabad.
  • Outstation: city-to-city shipments by independent, verified transport partners. Coming soon; not bookable yet.

The areas we serve are shown in the app. If an address is outside a serviceable area, the app will tell you before you book.

2. Choosing a vehicle

For within-city deliveries you choose a vehicle class: Two-wheeler, 3-wheeler, Tata Ace, Pickup 8ft, Tata 407 or Truck 14ft. Choose a vehicle that can carry the size and weight of your goods safely. If the goods do not fit or exceed what the vehicle can safely carry, the driver-partner may refuse them, and the booking is treated under our Refunds & Cancellation Policy.

3. Booking details

When you book, you give us:

  • pickup and drop addresses;
  • the sender’s and receiver’s names and phone numbers;
  • the pickup date and time slot;
  • the parcel type: Box, Envelope, Bag/Sack or Drum/Odd;
  • optionally, the goods category, declared value, e-way bill number, up to 3 photos of the goods, and a GSTIN for business billing.

Accurate details help the driver-partner find the right place, bring the right vehicle and handle your goods properly. Each booking gets an LR (booking reference) number.

4. Pickup

  • Have the goods packed and ready, with someone available to hand them over, at the start of the booked time slot.
  • Give the driver-partner the pickup OTP shown in the app. The pickup is confirmed only after the OTP is verified.
  • Each booking includes a free waiting window. Waiting beyond it may be charged, as shown in the app.
  • Helpers for loading and unloading are available only if added to the booking, and are charged as shown in the app.
  • The driver-partner may refuse goods that are prohibited, inadequately packed, or materially different from the booking.

5. Tracking and updates

Once a driver-partner is assigned, you can see the trip status and the driver-partner’s live location in the app, and chat with the driver-partner in the app. Anyone with the LR number can check the status of a booking on our website without signing in. We send booking updates by push notification, SMS or WhatsApp.

6. Delivery and OTP handover

The receiver gets a tracking link and a delivery OTP by SMS or WhatsApp. At the drop, the receiver gives the OTP to the driver-partner, who hands over the goods only after the OTP is verified. The proof of delivery and the receiver’s name are recorded against the booking.

Please ask the receiver to share the OTP only with the driver-partner, at the moment of handover. Goods handed over against a correct OTP are treated as delivered.

7. To-Pay deliveries

Where To-Pay is enabled, the receiver pays the delivery charges at the drop by UPI or cash before the goods are handed over. This covers the delivery charges only: driver-partners do not collect the value of the goods, and Bookroket does not offer cash-on-delivery collection. If the receiver refuses to pay, the delivery is treated as failed (see Section 9) and the customer who booked remains responsible for the charges.

8. Delays

Within-city deliveries are same-day, and estimated arrival times shown in the app are estimates, not guarantees. Traffic, weather, road closures, accidents, strikes, government orders and other events beyond reasonable control can cause delays. If a delivery is delayed, the app shows the updated status, and you can contact the driver-partner through in-app chat or write to us at hello@bookroket.com.

9. Failed deliveries

If the goods cannot be delivered because the receiver is unavailable, the address cannot be accessed, the delivery OTP is not provided, or a To-Pay receiver refuses to pay, we will contact you to agree what happens next: a further attempt, delivery to another address, or return to the pickup address. Waiting time, additional trips and return trips are charged as shown in the app. If we cannot reach you, the goods are returned to the pickup address and the return is charged to you.

10. Outstation shipments (coming soon)

Outstation shipments are not yet bookable. When they open, they will work as follows, with full details shown at booking:

  • Goods are carried city to city by independent, verified transport partners.
  • At origin, choose door pickup or drop the goods at a hub. At destination, choose door delivery or collection by the receiver at a hub.
  • The price shows line haul, pickup, delivery, a platform fee and GST as applicable. Line haul is charged per kg of chargeable weight, which is the higher of the actual weight and the volumetric weight (length × breadth × height in cm ÷ 5000).
  • Handover at delivery or hub collection is verified by OTP, and each shipment can be tracked by its LR number.
  • Transit times will be shown as estimates for each route.

11. Documents and invoices

You are responsible for any documents the law requires to move your goods, such as a tax invoice or delivery challan, and an e-way bill where required under GST law. Enter the e-way bill number in the booking. A GST invoice for Bookroket’s charges can be downloaded from the app after the booking; add your GSTIN when booking if you want business billing.