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Prohibited Items Policy

Last updated 8 October 2026

To keep driver-partners, transport partners, the public and other goods safe, some items cannot be moved on Bookroket, operated by Meezoy Ventures Private Limited. This policy is part of our Terms of Service and applies to every booking. If you are unsure whether your goods are allowed, write to hello@bookroket.com before you book.

1. Prohibited items

You must never book the following:

  • Explosives and fireworks, including firecrackers, detonators and ammunition.
  • Flammable liquids and gases, such as petrol, diesel or kerosene in loose containers, LPG and other gas cylinders, and flammable solvents and paints.
  • Corrosive, toxic, oxidising or radioactive substances, and any goods classed as dangerous or hazardous under Indian law.
  • Narcotic drugs and psychotropic substances, and any goods whose possession or transport is illegal.
  • Weapons, including firearms, their parts, and replicas that could be mistaken for them.
  • Cash, currency, coins, bearer instruments, bullion, jewellery, precious metals and precious stones.
  • Counterfeit goods, stolen property and goods that infringe intellectual property rights.
  • Live animals, birds and insects.
  • Human or animal remains, organs and body fluids.
  • Perishable goods such as fresh food, meat, fish and dairy, unless the transport arrangement has been agreed with us before booking.
  • Unlabelled liquids, powders or chemicals of unknown composition.
  • Any goods that need a licence, permit or special handling you do not hold or have not arranged.

2. Restricted items (declare before booking)

The following may be booked only if you select the correct goods category, declare them truthfully, and carry any documents the law requires. A partner may inspect and refuse them if the declaration is incomplete:

  • Lithium batteries and battery-powered devices, such as laptops, power banks and e-bike batteries. Damaged, swollen or recalled batteries are prohibited.
  • Fragile goods, such as glassware, ceramics, mirrors and screens.
  • High-value goods, such as electronics, appliances and artwork, with an honest declared value.
  • Medicines in sealed manufacturer packaging. Controlled or temperature-sensitive medicines are prohibited unless agreed in advance.
  • Alcohol and tobacco products, only where lawful at both pickup and drop, with any permits required.
  • Machinery, engines and vehicle parts, which must be drained of fuel and oil and cleaned.
  • Plants, soil and seeds, only where lawful.

3. Your declaration

When you book, the parcel type, goods category, declared value and any goods photos you provide form your declaration about the goods. You confirm that the declaration is true and that the goods are not prohibited. False or incomplete declarations may limit or exclude claims for loss or damage, as set out in our Terms of Service.

4. Packing requirements

  • Use sturdy, sealed outer packaging able to withstand normal loading, transport and unloading.
  • Cushion fragile items inside the package and mark the outside "FRAGILE" and "THIS SIDE UP".
  • Put liquids in leak-proof containers with secondary containment, and powders in sealed, moisture-proof bags.
  • Secure drums and odd-shaped items so they cannot roll or shift in the vehicle.
  • Write the receiver’s name and phone number, or the LR number, clearly on each package.

Partners may refuse goods that are not packed adequately. Damage caused by inadequate packing is the customer’s responsibility.

5. Inspection and refusal

A driver-partner or transport partner may ask to see the goods at pickup and may refuse any goods they reasonably believe are prohibited, unsafe, inadequately packed, or materially different from the booking. A refusal for these reasons is treated as a failed pickup under our Refunds & Cancellation Policy, and the cancellation fee shown in the app may apply.

6. Consequences of a breach

  • Goods discovered to be prohibited or falsely declared during a trip may be stopped, returned at your cost, or handed to the authorities where the law requires.
  • You are responsible for, and will compensate Bookroket and partners against, all losses, fines, penalties and third-party claims arising from the breach, including damage to vehicles or other goods.
  • We may suspend or close your account, and report the matter to law enforcement where required.

7. Questions

This list is not exhaustive, and the law that applies may change. If your goods are not listed but could be dangerous, illegal or need special handling, ask us at hello@bookroket.com before booking. We may update this policy at any time; the current version is always on this page.